Support Overview

The ThinIdentity solution is backed by knowledgeable technical professionals who have assembled a host of technical support, technical documentation resources, and online services in an effort to ensure the fastest possible response whenever a question arises.

We are always standing by with continuous support to enable your ongoing success.

ThinIdentity provides 7 X 24 X 365 assistance through our toll-free support line (+1-888-4-THINID / +1-888-484-4643) and email support at support@thinid.com.

Expanded online services are available through our Customer and Partner Web Portals. To request a Portal ID send a request email to: support@thinid.com.

Web Portal Features

• Online case management – Open a support case for personalized assistance
• Knowledge base – Search for an answer to your question in our solution base
• Upgrades and patches – Download the latest software updates
• Product documentation – Read about the ThinIdentity solution in technical detail
• Webinars – Download recorded presentations

Support Line: +1-888-4-THINID (+1-888-484-4643)

Email: support@thinid.com

Case Management

Through this link you can open and review support cases with ThinIdentity.

Click here to Login to ThinIdentity Case Management

(Note: Login requires special salesforce.com credentials from ThinIdentity)

To request your ThinIdentity Case Management credentials, Contact Us.